FAQ

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  • Extra 10% OFF when you buy 2 items
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  • Extra 30% OFF when you buy 4+ items

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This is your moment to secure Luciénte’s most coveted pieces — from ultra-soft Merino and Cashmere knits, to hand-finished leather sneakers.

Yes, we ship all over the world to 60+ countries. 

We currently offer free insured shipping on all orders.

Luciénte covers all import duties & taxes.

We are currently experiencing a very high order volume. We aim to ship all orders within 24–72 hours.

Once your parcel has been handed over to the shipping provider, you’ll receive an email with tracking details. You can follow the link provided to check your delivery status and estimated arrival. Please note that tracking may take a few hours to activate once it’s registered by the carrier.

Estimated shipping time

Below are estimated delivery windows once the order has been dispatched:

• United Kingdom: 5-9 business days
• Europe: 7-11 business days
• US/CA: 7-11 business days
• Middle East: 8-12 business days
• Australia/NZ: 9-13 business days
• Asia: 8-12 business days
• Mexico: 9-13 business days

Please note: Specific delivery dates are not provided nor guaranteed. 




We offer a 14-day return or exchange policy if you are unsatisfied with your purchase for any reason.

We always aim to make sure our customers love our products, but if you do need to return or exchange an order, we’re happy to help. Simply email us directly, and we’ll guide you through the process.

We accept payments by Credit Card, Paypal, ShopPay, GooglePay and ApplePay, providing a safe and seamless transaction experience.

To ensure that your shopping experience is safe, simple and secure LUCIENTE-ONLINE.COM uses Secure Socket Layer (SSL) technology. This technology encrypts and protects the data you send over the internet. If SSL is enabled then you will see a small padlock at the top left of your browser. You can click on this icon to find out information about the SSL digital certificate registration. 


You can contact us through our contact form or email, and we’ll be happy to assist you.